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23Jan

The training “Customer Service Management” was held

The training “Customer Service Management” was organized by the Pro Hotels Academy and The Grand Hill Hotel on 20 January, 2017. Since our hotel’s priority is our Service Quality, our team organizes and participate training and courses continuously. During this training, our 13 staffs completed eight lectures and seminars about Customer Service which were ‘Handling customer complain’, ‘Realizing customer mood’ and ‘Customer Satisfaction’ etc.